Shipping policy
Last Updated: June 2026
Thank you for shopping with activeLegacy. We are committed to delivering your order as quickly and efficiently as possible.
Order Processing
- Orders are typically processed within 1–3 business days after payment is confirmed.
- Orders are not processed, shipped, or delivered on weekends or holidays.
- During periods of high demand, processing times may be slightly extended.
Shipping Times
Estimated delivery times:
- United States: 5–12 business days
- Canada: 7–15 business days
- International Orders: 10–20 business days
Please note that delivery times are estimates and may vary depending on your location, customs processing, weather conditions, and carrier delays.
Shipping Costs
Shipping costs are calculated and displayed during checkout before payment is completed.
From time to time, we may offer free shipping promotions, which will be clearly indicated on our website.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.
Please allow up to 48 hours for tracking information to become active after receiving your shipment confirmation.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided and the order has already been shipped, activeLegacy cannot guarantee replacement or reimbursement. Please contact us immediately if you notice an error in your shipping details.
Lost, Stolen, or Delayed Packages
activeLegacy is not responsible for packages lost, stolen, or delayed due to circumstances beyond our control, including carrier delays, customs inspections, severe weather, or incorrect shipping information provided by the customer.
If your package appears lost, please contact the shipping carrier first and then reach out to us for assistance.
Damaged Shipments
If your order arrives damaged, please contact us within 7 days of delivery and provide photos of the damaged item and packaging. We will review the situation and work toward an appropriate resolution.
International Shipping
International customers are responsible for any customs duties, import taxes, or other fees imposed by their local authorities.
These charges are not included in the product price or shipping cost unless otherwise stated.
Contact Us
If you have any questions regarding shipping, please contact us:
activeLegacy
Website: activelegacy.shop
Phone: +1 (216) 870-4586
We appreciate your trust in activeLegacy and thank you for your business.