Refund policy
Last Updated: June 2026
Thank you for shopping with activeLegacy. We are committed to providing high-quality products and ensuring customer satisfaction.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, the item must:
- Be unused and in the same condition that you received it.
- Be in its original packaging.
- Include all original accessories and documentation, if applicable.
Items returned without prior approval may not be accepted.
Non-Returnable Items
The following items are not eligible for return:
- Products that have been used, damaged, or altered by the customer.
- Items returned more than 30 days after delivery.
- Products with missing parts not due to our error.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
Exchanges
If you receive a defective or damaged item, please contact us within 7 days of delivery. We will review your request and, if approved, arrange a replacement or exchange.
Return Shipping
- Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
- Shipping charges are non-refundable unless required by law.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us immediately with your order number and photos of the issue. We will work to resolve the problem as quickly as possible.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
activeLegacy
Website: activelegacy.shop
Phone: +1 (216) 870-4586
We are committed to making your shopping experience simple, reliable, and enjoyable.